Contact Us - Insurancebookers

Contact us
For Sales and Customer Service Enquiries please contact us using one of the methods below:

Email Us
enquiries@insurancebookers.com

Call Us
0870 814 6054

Call Centre Hours
Monday - Sunday : 07:30 - 24:00

What if I have a complaint?
Insurancebookers and AIG UK do everything possible to make sure that you receive a high standard of service. If you are not satisfied with the service that you receive, please write to:

In regards to sales related matters:
Insurancebookers Limited
Customer Services Manager
140 Aldersgate Street
London
EC1A 4HY
Email: enquiries@insurancebookers.com

In regards to claims related matters:
AIG Travel Assist
Customer Care Manager
PO Box 673
Hove
East Sussex
BN3 5JL
Email: travelassistclaims@AIG.com

If you are not satisfied with the way in which your complaint has been handled, you may refer the matter to the Financial Ombudsmen Service who will investigate your complaint:

The Financial Ombudsmen Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800